CUSTOMER SUPPORT
Help with your ad sprint.
For order questions, asset access, revisions, refunds, or privacy requests, contact our support team.
Email support
hello@adsondeck.com ↗Include your order reference or Stripe receipt reference and a short description of what you need. Never send passwords, full card numbers, or customer lists.
Your founding offer
$59 for one product: three distinct concepts and finished 9:16 MP4 ads, roughly 15–30 seconds each, with captions, CTA, a creative rationale, and one light revision round. Delivery is within 72 hours after completed intake and required assets are confirmed.
Revisions and refunds
Send one consolidated list of light edits within seven days of delivery. For an undelivered or unfulfillable order, contact us with your order reference so we can review the applicable refund terms. See the terms for full scope and rights.
Privacy and access
Use the same support email for access, correction, or deletion requests, or if you lose access to your private order link. We may need to verify that the order belongs to you.
Service provided by Ads On Deck.